Little things mean a lot — like when the hotel staff remembers your name and uses it or offers you a bottle of water while you’re waiting for someone. Excellent customer service will keep me coming back to any business.
That’s what I got at the Bellevue Hilton last week. A newspaper was at my door each morning, I was offered turn down service and everyday when I got back to my room it was clean and tidy.
This hotel offers the largest guest rooms in Bellevue and my suite was surely an example of that. The living room contained a sofa, chair, desk and widescreen TV and another TV was in the bedroom which was more than ample. A huge tub dominated the dressing room and the smaller bath revealed a shower and toilet.
Amenities included a fitness center with chilled towels and fresh fruit, an outdoor swimming pool and a complimentary shuttle that drove you anywhere within a mile of the hotel. A beauty salon, coin laundry for guests and 700 parking spaces also graced the property.
Tully’s Coffee Shop was located in the lobby as was a bar and Basil’s Restaurant, which serves a yummy breakfast buffet.
Although, I didn’t get to see him, I was told an otter lived in the pond outside. I’ll have to go back in warmer weather and see if he’s sunning himself.
To top it all off, the Bellevue Hilton is pet-friendly. What more could you ask for?
My husband and I tend to frequent the same restaurant, Johnny’s at Fife, every Sunday for breakfast. The food tastes good and when we ask for it prepared a special way, that’s what we get. They know us by name and that we’d rather have a table than a booth. My husband’s order never changes so they just check it with him in case he might want a change. He never does.
The servers also know I’m trying to lose weight and most of the time will substitute fruit for hash browns. But they always check because I don’t always order the same menu item.
Today, we overheard an outstanding example of customer service at this same restaurant. If you sign up for e-mail’s from Johnny’s at Fife, you frequently get buy-one-meal-get- one-free coupons. (Just one more reason to love them.) An older couple who probably didn’t have a great deal of computer experience had printed off the e-mail saying they had a coupon coming, but not the actual coupon. Instead of telling them, they couldn’t use their coupon, the manager took one of them to her computer and showed them how to log on to their e-mail and how to print off the coupon. Then they were able to get one meal free.
That, to me, is very robust customer service. So often, you hear “Sorry, but you can’t do that,” or “No substitutions” and other negative comments. Not many restaurant personnel go that extra mile.
Johnny’s at Fife has been in business for more than 43 years. It was voted “best diner in 2010” in the Best of Fife, Milton and Edgewood.
More recommendations: The police eat there, and they have real roasted “Thanksgiving-like” turkey.