Tag Archives: Milton

Outstanding Customer Service: Johnny’s at Fife

My husband and I tend to frequent the same restaurant, Johnny’s at Fife, every Sunday for breakfast. The food tastes good and when we ask for it prepared a special way, that’s what we get. They know us by name and that we’d rather have a table than a booth. My husband’s order never changes so they just check it with him in case he might want a change. He never does.

The servers also know I’m trying to lose weight and most of the time will substitute fruit for hash browns. But they always check because I don’t always order the same menu item.

Today, we overheard an outstanding example of customer service at this same restaurant. If you sign up for e-mail’s from Johnny’s at Fife, you frequently get buy-one-meal-get- one-free coupons. (Just one more reason to love them.) An older couple who probably didn’t have a great deal of computer experience had printed off the e-mail saying they had a coupon coming, but not the actual coupon. Instead of telling them, they couldn’t use their coupon, the manager took one of them to her computer and showed them how to log on to their e-mail and how to print off the coupon. Then they were able to get one meal free.

That, to me, is very robust customer service. So often, you hear “Sorry, but you can’t do that,” or “No substitutions” and other negative comments. Not many restaurant personnel go that extra mile.

Johnny’s at Fife has been in business for more than 43 years. It was voted “best diner in 2010” in the Best of Fife, Milton and Edgewood.

More recommendations:  The police eat there, and they have real roasted “Thanksgiving-like” turkey.